Seldom do I find myself trawling as so many people do, the endless feeds on Linkedin but earlier this week, a post and opinion from Jeff Greening, a seasoned UK based Workday implementation expert struck an accord with me.
In sum, his proposition was that most ERP programs fail to recognise a critical gap: the client-side team usually has zero prior Workday delivery experience, while the implementation partner has done dozens. That imbalance creates blind spots, slows delivery, and leaves the organisation exposed.
This is EXACTLY my experience and hence why Digital Rehab is one of the only trusted businesses that looks to resolve this gap in the Australian Workday market.
Jeff highlights that:
Workday delivery has its own language, cadence, and pressure points that you only understand after multiple deployments.
When issues like slipping testing or design ambiguity emerge, an inexperienced client team often can’t see the early warning signs.
The best outcomes happen when the client has someone with deep Workday implementation experience on their side—not to run the project, but to govern, translate, challenge, and protect the organisation’s interests.
Most organisations don’t realise they need this until it’s too late and they’re already dealing with change orders and rework.
Even more the reason why a Client-side Workday advisor is essential. To take this further, once Digital Rehab has been appoint client side advisor to bridge the critical gap – the implementation partner (SI) as well as the client themselves stand to mutually benefit. Win-Wins are hard to realise these days but for me this is obvious. Why then havent implementation partners realised this so as to insist upon this role being established prior to the commencement of their implementations as it would fend off considerable tensions on the program.
Excerpt from Linkedin post by Jeff Greening, 3rd March 2026
