Transforming Internal Communications: Coates Hire Intranet Upgrade

Over 10 months, Digital Rehab led technical scoping, vendor engagement, and governance setup—including key policies and procedures—to ensure effective intranet management.

Digital Rehab partnered with Coates Hire to lead a comprehensive overhaul of their corporate intranet, transitioning from a legacy SharePoint 2007 platform to a modern SharePoint 2010 environment. This initiative was part of a broader digital transformation effort aimed at improving internal communications, content governance, and operational efficiency.

Project Scope:

  • Full redesign and redevelopment of the intranet interface
  • End-to-end data migration from SharePoint 2007 to SharePoint 2010
  • Integration of enhanced features to support collaboration and content management

Strategic Delivery: Over a 10-month period, Digital Rehab:

  • Defined and documented technical requirements
  • Led vendor procurement and engagement processes
  • Established governance frameworks and authored key policies and procedures
  • Delivered the project on time and within the allocated $400,000 budget

Governance Innovation: A hybrid governance model was introduced, empowering nominated content owners across business units to manage their respective areas. To ensure strategic alignment and sustainability, Digital Rehab also established:

  • An Intranet Governance Working Group
  • A formal Committee structure to guide long-term evolution, budget planning, and stakeholder engagement

This project not only modernised Coates Hire’s internal digital infrastructure but also embedded a scalable governance model that continues to support the intranet’s growth and relevance across the organisation.